Digital Experiences

Delight users with intuitive experiences backed by a complete platform.

Today’s users primarily seek services and information online. Empower them with device agnostic, role-based digital experiences that help them get things done within a single browser window. AI-enhanced ILINX Engage unifies information and centralizes interactions—adapting to the unique needs of customers, constituents, employees, and leaders. Each participant in a process can initiate services, get status updates, and stay informed 24/7. Drive transactions and expectations with beautiful interfaces and intelligent workflows.

Solution Components

  1. ILINX Engage unifies applications and information in a single window 
  2. ILINX eForms capture digital information and deliver it to workflow 
  3. ILINX AI augments service delivery and decision-making with insights 
  4. ILINX Capture and Intelligent Workflow accelerates back-end processes 
  5. ILINX Content Store enables storage and retrieval of records across types 

Unified Data, Apps, and Workflows

Empower your customers and staff to conduct interactions and accomplish all their related tasks in a single, intuitive, user-friendly window. ILINX Engage visualizes processes and presents data, calendars, notifications, and status updates together with line-of-business software, ILINX workflows, eForms, and other applications to initiate and drive processes. 

Personalized, Role-Based Interfaces

Leverage the benefits of a single, adaptive environment that delivers unique experiences for each user role, including clients and staff. ILINX Engage transforms legacy systems and displays relevant applications and information in modern interfaces. ILINX AI learns from user history and preferences for advanced personalization, including chat interactions. 

Universally Accessible Across Devices

Dismantle barriers to digital equity with solutions that function equally well on every device, saving progress throughout processes. ILINX enables users to initiate and complete transactions from anywhere without needing to jump between multiple sites and forms— increasing accessibility, productivity, and user satisfaction. 

Digital Experiences in Action

State of Alaska Div. of Public Assistance

Alaska modernizes SNAP applications with ILINX innovation

Alaska accelerates SNAP benefits applications and processing with ILINX eForms and Capture and Intelligent Workflow.
Global FinTech Company

FinTech makes quick work of disputes with ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement in the process.
Quinault Indian Nation

ILINX Engage enhances Quinault Indian Nation member services

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create a services one-stop.
Washington State Tribal Nation

Tribal Nation improves contracts process

ImageSource supports a Tribal Nation’s accounting process overhaul using ILINX Engage – resulting in improved visibility and better-informed budgets.

Real-World Applications for Digital Experiences

  • Benefits Qualification

    Initiate benefit applications and complete qualification processes with chat- based communication, document uploads, and progress tracking.

  • Case Management

    Initiate claims, review status, maintain asynchronous communication, and track progress to completion. Facilitate compliance reporting, agent queues, and managerial oversight of timelines, issues, and resolutions.

  • Loan Processing

    Streamline loan application initiation, information capture, interdepartmental collaboration, and interactions with customers to process loans faster and win business.

Smarts

Webinar

Unboxing the Digital Experience Toolkit

Discover the key ingredients of delightful digital experiences for customers, employees, executives, and more, including personalization, omnichannel integration, self-service, real-time analytics, and workflow intelligence.
Innovation

Innovations: Customer Experience Automation (CXA)
Video

Three Imperatives for a Delightful Digital Experience
Video

Discover ILINX AI

ILINX AI learns from organizational content to automate processes, power workflows, deliver insights, and enhance customer experiences. Wouldn't it be nice to work smarter? ILINX AI is the key.
Blog

Transforming Customer Experiences with eForms

Read about the 6 advantages of eForms over paper and PDFs.
See all