Blogs
August 6, 2025
ILINX 9.6: Smarter, Faster, and More Connected Than Ever
Cloud-based, low/no-code ILINX 9.6 offers new pre-built features that make it easier to streamline processes intuitively.
We build intelligent automation solutions that are powerful yet intuitive, secure yet agile. With ILINX 9.6, we’ve taken a major step forward across our entire platform. This release delivers meaningful upgrades in user experience, security, flexibility, and performance, helping organizations simplify complex processes and accelerate digital transformation.
Front and center in ILINX 9.6 is Advanced Capture AI, which you can explore here: Advanced Capture. Beyond that, ILINX 9.6 introduces a wealth of improvements, from cognitive services and redaction workflows to intuitive eForms and improved reporting. This release reflects our commitment to innovation without disruption.
Smarter Document Intelligence with ILINX Cognitive Services
ILINX Cognitive Services expands its capabilities with features that make audio and transcription data more actionable:
- Advanced Transcription with Rich Metadata
ILINX now stores structured data with each transcript, enabling advanced search, editing, and section-based processing.
- Sentiment Analysis and Summarization
Quickly surface frustration signals, key moments, and summaries from call center recordings without reviewing entire files.
- Improved Audio Trimming and Format Support
With MP3 support and flexible pre- and post-trim settings, users can easily extract segments for compliance, training, or review.
- Fuzzy Search for Trim Phrases
More accurate matches, even when phrases are spoken slightly differently.
From customer service recordings to compliance documentation, these updates transform audio into actionable data for workflows and customer experience.
See a real-world example: State Maintains Critical Services.
Better Usability and Control in ILINX Flex
ILINX Flex continues to evolve as a robust web-based workspace with new tools that improve visibility, agility, and document control:
- Quick Search & Inbox for Batches
Find documents instantly and manage workloads in an inbox-style view.
- Freehand Annotations & PDF Support
Mark up documents on mobile devices and annotate non-image PDFs for easy collaboration.
- Data Loss Prevention Redactions
Enterprise-grade redaction tools are now fully available in Flex.
- Access to Document Version History
View and restore versions directly from the web for greater transparency and audit readiness.
Intuitive and Efficient eForms Enhancements
ILINX eForms delivers advanced functionality with low-code flexibility, making it easier than ever to digitize customer interactions. Key updates in 9.6 include:
- Geolocation Collection
Automatically capture location data for each submission—ideal for field work, inspections, and compliance tracking.
- Enhanced Table Styling and Input Controls
Easily adjust column width, fonts, colors, and formats without coding.
- Improved Review Page Navigation
Jump directly to previous questions for quick corrections without scrolling through long forms.
Next-Level Redaction and Records Management with IRD
ILINX Records Director introduces new tools that help legal, compliance, and FOIA teams respond faster and more accurately:
- Export with Acrobat-Compatible Redactions
Share review-ready documents without versioning back-and-forth.
- Dynamic Approvals and Redaction Reuse
Automate approvals by role and reuse prior redactions for faster responses.
- Document Manipulation and PDF Merging
Reorder, save, or combine documents without external software.
Learn more about ILINX Records Director.
Capture, Convert, and Control with Ease
Enhancements to ILINX Capture and Format Converter include:
- New .msg and .eml Conversion
Convert email files directly for HR, case management, or compliance use.
- Auto-Rotate TIFFs
Automatically correct image orientation to prevent downstream errors.
- Centralized Connection Strings & REST Enhancements
Simplify administration and enable two-way REST interactions without custom coding.
Streamlined Admin, Secure Interactions, Better Reports
Advanced Report Management UI
A redesigned interface makes building and managing reports faster and easier.
- CAPTCHA Support in ILINX Engage
Block bots while keeping registration forms user-friendly.
- Enhanced SSO and Theme Editor
More sign-on options and layout tools, giving admins control without developer support.
Why ILINX 9.6?
Every enhancement in ILINX 9.6 is built from customer feedback across industries, delivering:
- Accelerated workflows
- Stronger compliance and data usability
- No-code customization for empowered users
- Security and governance at scale
For the full list of enhancements, see the ILINX 9.6 release notes.
Want to see ILINX 9.6 in action?
Contact us to learn how we help organizations like yours innovate their processes.
