FinTech leader pivots quickly to protect personal information.

Strategic Initiative

A global FinTech leader needed to quickly shift operations to a remote model in response to the COVID-19 pandemic. Regulations required the strict protection of Personal Identifiable Information (PII) despite the transition out of secure work centers. To stay in compliance, the company required a flexible but airtight method to restrict data access during dispute processing based on role, location, and user permissions. 

Solution Plan

Collaborating with ImageSource to expand its existing ILINX platform, the FinTech company implemented ILINX Data Loss Prevention (DLP) within its claims processing system. The modular solution redacts PII with an intelligent layer of protection that tailors to user role and location. Integration within SalesForce meant that agents could use the solution without additional training and security policies could be maintained without change. 

Investment Return

The ILINX Data Loss Prevention solution supports the company’s expedient shift to a safe, work-from-anywhere model while ensuring the security of PII – allowing the FinTech to meet regulatory timelines for dispute processing and maintain business continuity in a rapidly changing work environment. 

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