Global leader Experian pivots quickly to protect personal information.
Information services provider Experian needed to quickly shift operations to a remote model due to the COVID-19 pandemic. Regulations required the strict protection of Personal Identifiable Information (PII) despite the need to transition employees out of secure work centers. To stay in compliance, the company required a flexible but airtight method to restrict data access during dispute processing based on role, location, and user permissions.
Collaborating with ImageSource to expand its existing ILINX platform, Experian implemented ILINX Data Loss Prevention (DLP) within its claims processing system. The modular solution redacts PII with an intelligent layer of protection that tailors to user role and location. Integration within SalesForce meant that agents could use the solution without additional training and security policies could be maintained without change.
The ILINX Data Loss Prevention solution supports the expedient shift to a safe, work-from-anywhere model while ensuring PII security. The ILINX solution allows Experian to maintain business continuity and meet regulatory timelines for dispute processing in a rapidly changing work environment.