Rural state transforms document sprawl.
Making effective use of information technology is vital
in North Dakota, where the small population spans a rural expanse. The state’s IT department needed to improve its information- capture process to effectively support constituent services. The initiative mandated high-quality image capture, data indexing, centralized administration, ease-of-use, and the ability to support multiple workflows.
North Dakota’s IT leadership selected the ILINX process- improvement platform, featuring ILINX Capture and ILINX Import, based on several criteria including the .NET architecture, compatibility with IBM Websphere and FileNet, and the ability to easily capture and import data from eforms, emails, or documents scanned at remote locations.
The high quality of data captured through the ILINX process has led to a 66% drop in capture support tickets, relieving a significant burden on North Dakota’s IT staff. Easy configuration of the system has allowed the IT team to utilize it for more than 100 workflows. And the solution has supported growth, enabling North Dakota to extend it across 16 state agencies.