Smarts

Practical advice and expert insights on trends, technology, and industry-specific process innovation solutions.

Featured Smart

5 Predictions 2025: CSAT Scores Boosted by Hyper-Personalization

Empirical evidence indicates hyper-personalization can boost CSAT by 15% or more.

Blogs

The Evolution of Intelligent Customer Journeys

As AI technology advances, we see an unprecedented opportunity to redefine both customer and employee experiences.

Trends to Watch in 2025-AI Powered Process Innovation

Gain key knowledge on AI and how it can help revolutionize your business processes this year.

Catching Lightning: How AI Transforms Operations to Deliver Tangible Impact

Move beyond AI excitement into informed, strategic, sustainable AI implementation with ImageSource's best practices and lessons learned.

AI-Enhanced CXA: A New Era in Customer Engagement

AI-enhanced CXA leverages organizational content, customer data, and tailored applications to improve touchpoints and boost satisfaction.

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Innovations

Innovations: Supercharging Contract Analytics with ILINX AI

ILINX AI works with high-dimensional textual and table data to generate insights, summaries, and actionable analytics in record time.

Innovations: Mutually-Beneficial Customer Experience Automation (CXA)

CXA is a win-win for customers and organizations

Innovations: Containing Content Sprawl with AI

Preview the ILINX AI sprawl solution that finds files across systems and repositories, classifies information, and flags unusual content.

Innovations: Automating Processes with ILINX Generative AI

Discover how ILINX AI works with data at rest or in motion to predict events within a workflow, provide summaries, and more.

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Videos

The AI Empowerment Blueprint

Build the foundation for a successful AI project with ImageSource's six-step AI Empowerment methodology.

Process Innovation in 90 Seconds

Find out why most content and workflow automation solutions fail, and what it takes in software, solutions, and services to deliver real process innov...

Modernizing Public Assistance Service Delivery in Alaska

ILINX eases the application burden on Alaskans seeking SNAP benefits while routing captured data through the Department of Public Assistance's process...

ILINX Engage – Experience What Matters

ILINX Engage unites applications and workflows in one intuitive, role-based experience to help customers and organizations achieve more.

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Webinars

Three Imperatives for Excellent Public Service Delivery

Modernizing Public Service: AI-Enabled Solutions for Faster, Smarter Government.

Building Blocks of Success: Your AI Empowerment Blueprint: Part I

A great place to start when getting your AI initiatives off the ground.

5 Predictions 2025: A Platform Approach to AI Adoption

Discover how a platform-based approach is crucial for successfully scaling AI initiatives.

5 Predictions 2025: Agentic AI will Transform Process Automation

Enable end to end process execution with minimal human intervention.

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Process Innovation in Action

Check out ourcustomer success stories to learn how ILINX helps organizations gain agility, stengthen security, empower users, and deliver better digital experiences.

State of Alaska Div. of Public Assistance

Alaska modernizes SNAP applications with ILINX innovation

Alaska accelerates SNAP benefits applications and processing with ILINX eForms and Capture and Intelligent Workflow.

Global FinTech Company

FinTech makes quick work of disputes with ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement in the process.

City of Redmond secures police files with ILINX SaaS

A Washington municipal Police department builds its new criminal justice records system on ILINX Software as a Service.

State Licensing Agency

ILINX Cloud improves document-process productivity

Processing documents was a big labor burden for a small state agency. A supported cloud-based ILINX solution provides efficiency and flexibility.

Experian pivots quickly to protect personal information

Experian relies on ILINX Data Loss Prevention to secure sensitive information during a pivot to remote work.

Quinault Indian Nation

ILINX Engage enhances Quinault Indian Nation member services

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create a services one-stop.

WSDOT moves forward with ILINX

When a major state agency needs a modern data and workflow solution, it chooses ILINX for its flexibility, reliability, and functionality.