ILINX Cognitive Services
Let AI work magic on your call and meeting recordings.
Technical Highlights
- Generate synchronized audio transcription for quick review and established workflows
- Automate audio bookmarks
- Snip, extract, compress, or redact key information
- Capture sentiment for managing quality engagements
- Locate and remove sensitive data to support compliance
Eliminate time-intensive manual reviews
Reduce the time staff spend reviewing long conversations to determine whether the correct language and responses have been recorded. ILINX Cognitive Services finds the exact phrasing you need and can easily verify it in seconds.
Transform complex agreements
Many recorded transactions include sensitive data that must be secured for compliance. Finding and protecting this information in AV files is complex. ILINX Cognitive Services can locate and execute audio redactions automatically, giving you and your clients peace of mind.
Drive customer experience value
Conversational intelligence is the key to better interactions with customers and constituents—whether via phone calls or virtual agents. ILINX Cognitive Services makes this information searchable. Combine it with ILINX AI to discover insights and opportunities to meet new needs.
Real-World Applications:
Insurance Voice Enrollment
Conduct enrollment without requiring a signed document.
Benefits Attestation & Claim Processing
Complete compliant benefits enrollment over the phone while advancing claims processing workflows.
Case Management Summarization
Automate the transcription, summarization, and extraction of key data needed for case completion.