ILINX platform makes FinTech company’s remote-first policy a reality.

Strategic Initiative

The FinTech company received high volumes of mail that were manually processed by agents. In response to the pandemic, claims processing operations needed a remote-first solution to identify and route key data through auto- sorting. The company required full-text data extraction to securely identify dispute details, including personally identifiable information (PII) for dispute resolution.

Solution Plan

The company partnered with ImageSource to find and process key data using ILINX Cognitive Services. In a cloud environment, ILINX recognizes specific information types, like social security numbers, claims details, and other specific information. ILINX Cognitive Services integrates with Salesforce to auto-import and route the dispute claim for processing across international remote workers.

Investment Return

The ILINX Cognitive Services module significantly reduced hands-on time for agents. The streamlined data flow trans- formed their mailroom into a connected, web-based framework within their claims processing program. The company realized security and productivity increases that enabled the transition out of facilities and into a modern, remote-first work culture.

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