ILINX Records Director

Servicing records requests shouldn't be hard or risky.

Demand has never been greater when it comes to public information. As expectations rise in a 24/7, self-service, online world, your organization is faced with a difficult proposition: hyperautomate to meet the challenge or face the consequence of complaints – or even litigation. Turn your public records requests into a modern, digital experience with ILINX Records Director.

ebook

Streamlining Public Records Requests with ILINX Records Director

Fulfill public records requests promptly and efficiently without increasing staff. ILINX Records Director streamlines every element of the process from request initiation through task management, intelligent redaction, activity tracking, and delivery.

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Technical Highlights

  1. Self-service portal for tracking and delivery
  2. Compatible with existing systems
  3. Full process audit from start to finish
  4. Low-code, customizable user interface
  5. Easily integrates into your website with minimal effort

Unified experience to meet response requirements

All steps in the records request process are managed through a single experience. Every capability you need is integrated in one comprehensive application – making it easy for you to deliver records on (or before) mandated deadlines.

Smart redaction eliminates costly manual tasks

Built-in algorithms search, redact, and remember actions. Process entire batches of records reliably using the power of automation.

Process email and audio files in minutes – not years

Convert email and attachments to redacted PST files and automate PST file search. Records Director tracks every action and generates reports to verify and streamline compliance.

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Records Director In Action

State Social Services Agency

Cloud upgrade facilitates records requests

An ad hoc public records system needed an overhaul to be easier to use and support. A SaaS system hosted and maintained by ImageSource meets the need.

Real-World Applications for Records Director

  • Public Records Requests

    Rely on assistive automation to respond within mandated time frames.

  • Police and Court Records Requests

    Assemble court and case records. Review and redact sensitive data from bodycam footage and other discoverable information following FOIA guidelines.

  • Education Records Requests

    Collect and deliver education records while protecting student information to FERPA standards.

Smarts

Blog

A Process-Innovation Approach to Public Records

Intelligent process automation makes it possible for agencies to reliably intake and respond to requests with punctual, thorough, and secure public records. Find out what's possible with an end-to-end records request solution.
Webinar

Free Your Public Records Request Process

Learn about the process innovations built into ILINX Records Director and see a demo of how it looks and functions in ILINX 9.5.
Video

ILINX 9.5 – ILINX Records Director Evolves

See how ILINX Records Director is evolving in ILINX 9.5
Blog

ILINX 9.5: A Leap into the Future of Process Innovation

Cloud-based, low/no-code ILINX 9.5 offers new pre-built features that make it easier to streamline processes intuitively.

Blog

ImageSource Q&A with Washington State Board of Accountancy
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