ILINX Customer Experience Automation (CXA)

Exceed customer expectations with connected experiences.

Today’s customers go online first when seeking products, services, and information, which makes customer experience automation an essential environment for engagement. ILINX Engage delivers connected experiences, centralizing interactions and unifying systems—delivering information, applications, and services intelligently tailored to each user. Empower and delight your customers with beautifully designed interfaces backed by powerful, AI-enhanced content understanding and workflows.

Solution Components

  1. ILINX Engage unifies applications and information for connected experiences
  2. ILINX eForms capture digital information and deliver it to workflow
  3. ILINX AI augments service delivery and decision-making with insights
  4. ILINX Capture and Intelligent Workflow accelerates back-end processes
  5. ILINX Content Store enables content storage, security, and access across transaction types

Unified Data, Apps, and Workflows

ILINX Engage delivers fully connected experiences for any user persona, including workflow, chat, and content onboarding, without siloed, add-on tools. Delight your customers with transparent service and status—all directly connected to your business processes

Personalized, Role-Based Interfaces

Leverage flexible CXA to create relevant experiences for each customer and user type. ILINX Engage adapts to the individual to display critical information and applications in unique interfaces. ILINX AI learns from user history and preferences to deliver advanced personalization and drive chat interactions.

Designed to Enhance Digital Equity

Engage your customer base with approachable UX and omni-device functionality. User-friendly ILINX CXA empowers users to initiate and complete transactions entirely online without jumping between applications and sites, increasing accessibility, productivity, and customer satisfaction.

Process innovation in action

Financial Services Company

ILINX workflows drive credit union’s indirect lending evolution

A credit union replaces its outdated indirect lending system with automated, efficient, intelligent ILINX workflows.
Auto Dealer Services Company

Services provider clears process roadblocks

An auto dealer services provider modernizes operations by replacing its legacy system with the ILINX process-improvement platform.
Washington State Tribal Nation

Tribal Nation improves contracts process

ImageSource supports a Tribal Nation’s accounting process overhaul using ILINX Engage – resulting in improved visibility and better-informed budgets.
VITAS Healthcare logo

VITAS collects patient records on-site

The innovative ILINX Cloud Mobile app makes it easy for healthcare workers to capture information in the field using familiar devices.

Suzuki overhauls dealer support process

An automotive manufacturer improves its relationship with dealers by implementing ILINX automation to facilitate accounts processing and reports.

Real-World Applications for Customer Experience Automation (CXA)

  • Dealer Services

    Seamlessly facilitate orders, receivables, and invoicing between dealers and manufacturers. Manage complex DMV requirements with ease.

  • Field Service Management

    Empower customers to request service, schedule appointments, interact with field agents, and share feedback to meet service SLAs and ensure satisfaction.

  • Lending

    Integrate loan application intake, loan management, and supplemental documentation requirements integrated with customer-facing communication to process loans faster, reduce risk and increase wallet share.

Smarts

Blog

AI-Enhanced CXA: A New Era in Customer Engagement 

AI-enhanced CXA leverages organizational content, customer data, and tailored applications to improve touchpoints and boost satisfaction.
Innovation

Innovations: Mutually-Beneficial Customer Experience Automation (CXA)

CXA is a win-win for customers and organizations
Innovation

Innovations: Reasons to Prioritize Customer Experience Automation (CXA)

Delight users with a holistic service platform that delivers information to processes.
Webinar

Three Imperatives for a Delightful Digital Experience
Blog

Transforming Customer Experiences with eForms

Read about the six advantages of eForms over paper and PDFs.
See all