ILINX eGovernment Solutions

Innovate public-facing and internal processes with one platform.

Government agencies must balance accessibility, security, and compliance while centering every initiative around the public interest. ILINX enables agencies to connect and build on legacy systems, making processes more efficient, transparent, and cost-effective without ripping and replacing underlying technology. Enhanced digital experiences and seamless services bolster constituent trust.

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Use Cases

  1. Deliver delightful role-based, device-agnostic digital experiences for any service
  2. Reduce repetitive tasks, mine business intelligence, and improve citizen interactions with ILINX AI
  3. Capture critical data and drive processes with workflow-connected eForms
  4. Enable 24/7 self-service and status tracking for licensing, permitting, and case management
  5. Automate compliance and policy management with integrated workflows and retention rules

Unify legacy systems and content

ILINX layers on top of existing systems, ensuring continued access to content and applications while offering updated user experiences. The platform’s modular design enables agencies to address vital operations immediately and add capabilities as requirements evolve.

Leverage AI to accelerate processes

The AI embedded in ILINX enables agencies to generate insights, summaries, and predictions within a secure, containerized solution. Use your agency’s data as the foundation of a large language model (LLM) that delivers privately controlled intelligence tailored to your agency’s processes.

Line art depicting three individuals and a machine

Enhance constituent experiences

Improve digital equity and constituent access to services with intuitive, device-agnostic digital experiences that tailor to user role. Enable 24/7 self-service and progress-tracking with intelligent workflows that drive processes while relieving the burden on your agency’s knowledge workers.

eGovernment Solutions In Action

State of Alaska Div. of Public Assistance

Alaska modernizes SNAP applications with ILINX innovation

Alaska accelerates SNAP benefits applications and processing with ILINX eForms and Capture and Intelligent Workflow.

City of Redmond secures police files with ILINX SaaS

A Washington municipal Police department builds its new criminal justice records system on ILINX Software as a Service.
State Licensing Agency

ILINX Cloud improves document-process productivity

Processing documents was a big labor burden for a small state agency. A supported cloud-based ILINX solution provides efficiency and flexibility.
State of Washington - Employment Security Department

ILINX speeds unemployment benefits processing

Washington state’s Employment Security Department relies on ILINX to resolve a claims-processing bottleneck.

Solution plan guided by ECMecosystem

The City of Redmond undergoes an ECMecosystem evaluation of its criminal justice records needs – charting a path for a future-proof records solution.
Washington State Department of Transportation logo

WSDOT moves forward with ILINX

When a major state agency needs a modern data and workflow solution, it chooses ILINX for its flexibility, reliability, and functionality.
Washington State Patrol logo

State patrol meets records standards

ILINX Capture and Retention take the stress out of managing statewide criminal justice records bound by distinct communication and retention policies.
Washington State - Secretary of State logo (Seal)

Washington fast tracks new corporations

ILINX Import cuts processing time for new corporation registration from weeks to hours, delivering ROI to business-owners throughout Washington state.
State Transportation Agency

SaaS meets retention requirements

An ImageSource-hosted SaaS solution serves as a third-party repository for project documents shared by a transportation agency and contractor.
State Social Services Agency

Cloud upgrade facilitates records requests

An ad hoc public records system needed an overhaul to be easier to use and support. A SaaS system hosted and maintained by ImageSource meets the need.
State Public Fund Agency

ILINX helps agency overcome delays

Advanced Capture enables a public funds agency to quickly ingest high-quality data from mailed applications in order to meet legislative deadlines.
State of North Dakota

Rural state transforms document sprawl

The state of North Dakota adopts ILINX to meet the data demands underpinning the delivery of public services to a widely-scattered rural population.
State Division of Public Assistance

State maintains critical services with ILINX

ILINX Cognitive Services automates the transcription and retention of spoken information – speeding the distribution of vital state benefits.
Pierce County, Washington lgo

County office says ‘goodbye’ to paper

A goverment department turns to ILINX to end it reliance on hardcopy documents – reclaiming version control and office space in the process.
Solano County Superior Court

ILINX transforms court case management

A disorganized case documents process gets an overhaul with ILINX eForms – leading to an overall increase in daily court productivity.
CA Superior Court, County of Stanislaus

Superior Court improves efficiency

A Calfornia court reclaims its clerks’ valuable time by streamlining document-handling processes with ILINX eForms and ILINX Content Store.

Real-World Applications for eGovernment

  • Case Management

    Create process transparency for constituents and staff with role-based digital experiences. Use AI to speed processing, identify benefits eligibility, and flag issues.

  • Public Records Requests

    Intake and process FOIA requests with intuitive interfaces, collaboration tools, and AI-powered redaction.

  • Compliance and Auditing

    Leverage automation to meet federal and state regulations while generating complete activity records.

Smarts

Video

Modernizing Public Assistance in Alaska

ILINX eases the application burden on Alaskans seeking SNAP benefits while routing captured data through the Department of Public Assistance's processes and into systems of record.
Video

AI for Governments - The ILINX Approach to Generative AI
Blog

Unified Experiences: The Core of Digital Government

The future of citizen services lies in highly-accessible digital experiences that improve convenience, efficiency, and transparency.
Webinar

Building Smarter Governments: Practical AI for eGov

Learn about emerging, containerized AI solutions designed for government processes.
Video

The AI-Enhanced Benefits Experience

Discover how AI enables case predictions and proactive benefits matching for eligible constituents.
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